Privacy Policy

Entity: JVO ("we," "us," "our")
Contact: hi@jvo.io

This Privacy Policy explains how JVO collects, uses, and protects your personal information when you use our website and AI video generation platform (the "Services"). By using the Services, you acknowledge this Policy.

1. What We Collect

Information you provide:

• Account details: name, email, password
• Payment information (processed by Stripe, we do not store card numbers)
• Content you upload: images, prompts, and generated videos

Information collected automatically:

• Usage data: pages visited, features used, timestamps
• Device info: browser type, operating system, IP address
• Cookies for authentication and basic analytics

2. How We Use Your Information

• To provide and operate the Services
• To process payments and manage your account
• To improve the platform and fix issues
• To communicate with you about your account
• To detect and prevent abuse or fraud

We do not use your uploaded content or generated videos to train AI models unless you explicitly opt in.

3. Sharing Your Information

We do not sell your personal information. We only share it with:

• Service providers: hosting, payment processing (Stripe), and AI processing providers that help deliver the Services
• Legal requirements: when required by law, court order, or to protect rights and safety
• Business transfers: in the event of a merger, acquisition, or sale of assets

4. Data Storage and Security

Your data is stored on servers in Canada and may be processed in other countries by our service providers. We use reasonable security measures including encryption, access controls, and secure infrastructure. No system is perfectly secure.

5. Your Rights

Under British Columbia's Personal Information Protection Act (PIPA) and applicable Canadian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for optional processing

To exercise these rights, email us at hi@jvo.io with "Privacy Request" in the subject line.

6. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how the platform is used. You can manage cookies through your browser settings.

7. Children

The Services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

8. Retention

We keep your account data while your account is active. Uploaded content is retained until you delete it or close your account. After account closure, data is deleted within 90 days, except where required by law.

9. Changes

We may update this Policy. Material changes will be communicated by email or in-product notice. Continued use after changes means acceptance.

10. Governing Law

This Policy is governed by the laws of British Columbia, Canada.

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