Terms of Service
Effective Date: September 16, 2025
Entity: 1534583 B.C. LTD. d/b/a "JVO" ("JVO," "we," "us," "our")
Contact: hi@jvo.io
These Terms of Service ("Terms") form a binding agreement between you and JVO and govern your access to and use of our websites, apps, APIs, tools, and services that generate or process AI-based lip-sync videos, images, and other content (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Important Notices
No Illegal/Abusive Use: You may not use the Services to break the law; to harm, defraud, or deceive; to exploit or depict minors; to violate privacy or publicity rights; to infringe IP; or to create non-consensual or otherwise unlawful "deepfakes."
No Sexual Content: Absolutely no sexual, sexualized, nude, or intimate content is permitted on the Services, regardless of the age of depicted individuals. This includes any sexually explicit or suggestive material.
Your Responsibility: You are solely responsible for your content and for obtaining all necessary rights and consents (including likeness/voice permissions).
AI Output Risks: AI outputs may be inaccurate or offensive. Use human review. We provide the Services "as is" without warranties; our liability is limited.
1. Who May Use the Services
1.1 Eligibility. You must be (a) at least the age of majority in your place of residence (and in any case at least 16) and (b) legally able to form a binding contract. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization; "you" includes that organization.
1.2 Jurisdiction. You may not use the Services if you are subject to applicable embargoes/sanctions or otherwise prohibited by law from receiving the Services.
2. Accounts and Security
2.1 Registration. You must provide accurate, current information and keep it updated. You are responsible for all activities under your account.
2.2 Security. Keep credentials confidential. Notify us immediately at hi@jvo.io if you suspect unauthorized access.
2.3 Multi-User/Enterprise. If you grant access to others, you are responsible for their use.
3. The Services; Third-Party Models and Beta Features
3.1 Functionality. The Services enable you to upload, process, transform, and generate content (e.g., lip-sync videos, AI-generated images/videos).
3.2 Third-Party Models. We may route requests to third-party AI models, platforms, and infrastructure ("Third-Party Models"). Your use of certain features may be subject to additional third-party terms, which you agree to comply with. We do not control Third-Party Models and are not responsible for their acts, omissions, or outputs.
3.3 JVO Models. We are developing proprietary models (e.g., lip-sync). Such models may be released as beta and provided "as is." Beta features may be modified, rate-limited, or discontinued at any time.
3.4 No Advice; Human Review. AI outputs may be inaccurate, incomplete, or inappropriate. The Services do not provide legal, medical, financial, or other professional advice. You must use human review and independent judgment.
4. User Content; Licenses
4.1 Definitions.
"User Content" means any data, images, videos, audio, text, prompts, instructions, or other materials you (or your end users) provide to or through the Services.
"Outputs" means content generated or transformed by the Services from your inputs.
4.2 Ownership. As between you and us: you retain ownership of your User Content and, subject to third-party rights and applicable law, you own your Outputs.
4.3 Your License to JVO. You grant JVO a worldwide, non-exclusive, royalty-free license to host, process, store, transmit, display, reproduce, and transform User Content and Outputs solely to provide, maintain, secure, troubleshoot, improve, and operate the Services (including to comply with law and enforce these Terms).
4.4 Model Training (Choice).
Default (No Training): JVO does not use your User Content or Outputs to train JVO models without your express opt-in.
If You Opt In: You grant JVO an additional license to use your opted-in User Content/Outputs for research and model improvement. You can revoke opt-in prospectively via settings or by emailing hi@jvo.io.
4.5 Feedback. You grant JVO a perpetual, irrevocable, worldwide, royalty-free license to use suggestions or feedback you provide, without restriction.
5. Your Responsibilities and Representations
5.1 Rights and Consents. You represent and warrant that you own or have obtained all necessary rights, licenses, consents, and permissions to submit User Content and to create, use, publish, and distribute Outputs, including:
Copyrights, trademarks, and other IP;
Likeness/voice rights (publicity/privacy) of any identifiable person;
Parental/guardian consent for any minor depicted (note: do not depict minors in sexualized contexts—strictly prohibited).
5.2 Accuracy and Compliance. You are responsible for the accuracy of User Content and Outputs and for complying with all laws (e.g., IP, privacy, publicity, consumer protection, advertising disclosure, election laws, sanctions/export controls).
5.3 Disclosure of Synthetic Media. Where required by law or platform rules, you must clearly and conspicuously disclose that content is AI-generated or synthetic and, where applicable, identify material edits (e.g., deepfake disclosures).
5.4 High-Risk Use. The Services are not designed for high-risk environments (e.g., medical diagnosis, autonomous vehicles, weapons, nuclear facilities). You must not use the Services where failure could result in death, personal injury, or severe harm.
6. Prohibited Uses (Acceptable Use Policy)
You must not use the Services to:
a. Violate any law or regulation (including privacy, IP, publicity, election, consumer, or sanctions laws);
b. Infringe IP or misappropriate trade secrets;
c. Exploit or depict minors (including any sexual, nude, or suggestive content involving minors) or to produce child sexual abuse material (zero tolerance);
d. Create or distribute non-consensual intimate imagery, nudity without consent, or synthetic/altered depictions presented as real without the depicted person's express written consent;
e. Impersonate a person or entity or otherwise mislead as to source, sponsorship, or authenticity;
f. Generate or disseminate defamatory, harassing, hateful, or violent content; incite harm; promote terrorism or extremist content;
g. Engage in fraud, scams, spamming, or malware; test or violate security of any system; scrape or harvest data in violation of law;
h. Interfere with or overload the Services; bypass rate limits; or resell or sublicense the Services without written permission;
i. Process Special Categories of Personal Data (e.g., biometric identifiers, health, financial account numbers, precise geolocation) without all legally required notices, consents, and safeguards;
j. Generate professional advice (legal, medical, financial, etc.) as if from a qualified human expert, or imply that Outputs are guaranteed accurate or endorsed by JVO.
We may suspend or terminate access and remove content for suspected violations and may report unlawful content to authorities (including NCMEC for CSAM).
7. IP; DMCA/Notice-and-Notice
7.1 Our IP. The Services (including software, models, UI, and trademarks "JVO" and associated logos) are owned by JVO or our licensors and protected by law. Except for rights expressly granted, no license is given.
7.2 Your IP Claims. If you believe content on the Services infringes your rights, send a notice to hi@jvo.io with: (i) identification of the work/right claimed; (ii) the infringing material/URL; (iii) your contact info; (iv) a statement of good-faith belief; (v) a statement under penalty of perjury that the notice is accurate and you are authorized; and (vi) your signature.
7.3 Counter-Notice. If you believe removal was mistaken, email us with a counter-notice including required statements and consent to jurisdiction. We follow applicable DMCA (for U.S.) and notice-and-notice (for Canada) frameworks, as relevant.
8. Privacy and Data Protection
8.1 Privacy Policy. Our Privacy Policy (incorporated by reference) explains how we collect, use, and protect personal data.
8.2 Processor Role. For certain enterprise features, JVO may act as a processor of personal data on your instructions. Data Processing Agreements (including SCCs, where applicable) are available for eligible plans.
8.3 Security. We implement reasonable technical and organizational measures, but no system is perfectly secure. You are responsible for securing your own environments and for safe sharing of content.
9. Payments, Plans, Credits, and Taxes
9.1 Fees. You agree to pay all fees, taxes, and charges associated with your plan or usage (including overages). Prices may change upon notice (email or in-product).
9.2 Trials/Credits. Promotional trials or credits may be limited, expire, or be revoked for misuse.
9.3 Refunds. Except where required by law or our posted policy, all fees are non-refundable.
9.4 Billing Issues. Disputes must be raised within 30 days of the charge; otherwise charges are final.
10. API and Developer Terms
10.1 Keys and Rate Limits. Keep API keys confidential. Do not exceed documented rate limits or attempt to circumvent them.
10.2 End-User Compliance. If you build on our APIs, you must contractually require your end users to comply with these Terms and applicable laws (including likeness/IP rights).
10.3 Attribution and Branding. You must follow any JVO branding or attribution guidelines we publish.
10.4 Monitoring. We may monitor use for compliance and quality, and throttle or terminate abusive integrations.
10.5 No Sensitive Use Without Controls. You must not process sensitive data through the API without appropriate legal basis and safeguards.
11. Changes to the Services or Terms
We may modify or discontinue features at any time. We may update these Terms; changes become effective upon posting (or later date stated). Continued use after changes means acceptance.
12. Termination and Suspension
We may suspend or terminate your access immediately for actual or suspected violations, risks, non-payment, legal requirements, or to protect the Services. You may stop using the Services at any time. Sections that by nature should survive (e.g., 4, 5, 6, 7, 8, 9, 12–20) survive termination.
13. Disclaimers
THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, JVO AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING OUTPUTS AND FOR YOUR RELIANCE ON THEM.
14. Indemnification (Your Duty to Protect JVO)
You will defend, indemnify, and hold harmless JVO, our affiliates, and our directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your User Content or Outputs; (b) your use of the Services; (c) your violation of these Terms or law; (d) your violation of third-party rights (including IP, privacy, publicity, likeness, or moral rights); or (e) any non-consensual or deceptive synthetic media, including deepfakes.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
a. No Indirect Damages. JVO AND OUR LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS/REVENUE/GOODWILL; LOSS OR CORRUPTION OF DATA; OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
b. Cap. JVO'S TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNTS YOU PAID TO JVO IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR CAD $500, WHICHEVER IS GREATER.
c. Essential Purpose. These limitations form an essential basis of the bargain and apply to all theories of liability.
16. Disputes; Governing Law; Arbitration; Class Waiver
16.1 Governing Law. These Terms are governed by the laws of British Columbia, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.
16.2 Arbitration. Any dispute arising out of or relating to these Terms or the Services will be finally resolved by confidential, individual arbitration administered by VanIAC (Vancouver International Arbitration Centre) under its applicable rules. The seat of arbitration is Vancouver, B.C. The language is English. Judgment on the award may be entered in any court of competent jurisdiction.
16.3 Injunctive Relief. Either party may seek interim or injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.
16.4 Class Action Waiver. To the extent permitted by law, disputes must be brought only in your and our individual capacities, not as a plaintiff or class member in any purported class, collective, or representative action.
16.5 Consumer Rights. Nothing here limits non-waivable consumer rights under applicable law.
17. Confidentiality
If you receive non-public information from us (e.g., pre-release models, documentation), you must keep it confidential and use it only to access the Services.
18. Export, Sanctions, and Anti-Corruption
You represent that you are not located in or a resident of a sanctioned country and are not a sanctioned person. You will comply with all applicable export control, sanctions, and anti-corruption laws (including Canadian and U.S. laws).
19. Notices
We may provide notices via the Services, email, or your account. Legal notices to JVO must be sent to hi@jvo.io and, if required by law, to our registered office. Keep your contact information current.
20. Miscellaneous
20.1 Entire Agreement. These Terms (and documents incorporated by reference) are the entire agreement between you and JVO.
20.2 Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary or severed; the remainder remains in effect.
20.3 No Waiver. Failure to enforce a provision is not a waiver.
20.4 Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
20.5 Force Majeure. We are not liable for delays or failures due to events beyond our reasonable control (e.g., outages, cyberattacks, labor disputes, natural disasters, war, changes in law).
20.6 Language. The parties confirm that these Terms and all related documents be in English.
Annex A – Synthetic Media & Likeness Policy (Binding)
Consent Required. You must have verifiable, written consent from any identifiable person whose likeness, image, or voice you upload or use with the Services. Keep records and provide them to us upon reasonable request.
Minors. If the person is a minor, you must obtain verifiable parental/guardian consent. No sexualized, nude, or exploitative content involving minors is allowed under any circumstances.
Disclosure. Where required by law or platform policy, you must disclose that content is synthetic or AI-generated and label material edits (e.g., altered voice/lip-sync) when presenting as realistic.
Prohibited Outputs. Deepfakes intended to deceive or harm; non-consensual intimate imagery; election disinformation; medical/financial/legal advice presented as if from a real professional; or content violating our Acceptable Use Policy are strictly prohibited.
Enforcement. Violations may lead to removal, suspension, termination, reporting to platforms/rights holders/law enforcement, and legal action.
Annex B – Content Takedown Procedure (Summary)
Send removal requests to hi@jvo.io with details described in §7.2.
We may notify the uploader and, as applicable, the relevant model provider.
For U.S. notices we follow a DMCA-style process; for Canada, we follow notice-and-notice requirements.
We reserve the right to restore content upon valid counter-notice unless legally prohibited.
Annex C – Enterprise/Data Processing Addendum (DPA) Availability
For qualifying customers, JVO offers a DPA (including applicable SCCs for international transfers) upon request to hi@jvo.io. Standard security and support commitments may apply to paid enterprise plans.
Contact
Questions about these Terms? Email hi@jvo.io